Account Manager

About Unify:

Our mission is to build the first system-of-action for go-to-market teams, starting with an end to end platform powering warm outbound. We've grown revenue 39x year-over-year, and are already serving customers like Lattice, Airbyte, and OpenPhone (see here for case study).

The status quo is that sellers spend the majority of their day doing administrative tasks. They’re confined to jotting notes, looking at LinkedIn profiles and monitoring Slack notifications. This needs to change.

Our team has been studying sales workflows for years, spotting the patterns and repetitive button clicks that hold sellers back. We’ve stood in their shoes, understood how to give them superpowers, and built products that unlocked their 7th gear.

Now we’re building with OpenAI models (they’re an investor) and several sales data vendors to change how go-to-market works. Today, outbound sales is dominated by cold, mass outreach that floods people's inboxes and converts to deals at a tiny rate. We’re building a platform to power warm outbound, allowing go-to-market teams to get in touch with the right people at the exact time they’re looking for a solution.

Unify was founded January 17th, 2023 by Austin Hughes (former Ramp) and Connor Heggie (former Scale AI). Prior to Unify, Austin led Ramp’s growth product team focused on new customer acquisition, and Connor was a machine learning research engineer at Scale. Other members of the founding team come from companies like Airbnb, Spotify, and LinkedIn.

We’re a high energy team and we’ve raised $19M from Thrive, Emergence, OpenAI and others. Come join us in changing how go-to-market works.

About the Role:

As an Account Manager, you’ll be at the forefront of our customer relationships, driving satisfaction, retention, and growth. You'll ensure our customers unlock the full potential of Unify’s platform, serving as their trusted advisor and advocate. This role blends strategic problem-solving, proactive customer management, and data-driven insights to deliver exceptional outcomes for our customers and help shape the future of go-to-market strategies.

In this role, you'll collaborate closely with our sales, product, and engineering teams to continuously refine how we serve our customers. You’ll also play a key role in scaling our account management processes and frameworks, ensuring our approach evolves with our rapid growth.

What You’ll Do:

• Own Customer Relationships: Serve as the primary point of contact for a portfolio of high-growth companies, ensuring their success and satisfaction with Unify.
• Drive Retention and Expansion: Develop strategies to maximize customer retention, identify upsell opportunities, and drive account growth.
• Conduct Strategic Reviews: Lead regular business reviews to highlight ROI, align on goals, and identify areas for improvement or expansion.
• Champion the Customer Voice: Advocate for customer needs by collaborating with the product and engineering teams to prioritize features and improvements.
• Refine Processes: Help build scalable account management frameworks and tools to enhance customer experiences and improve operational efficiency.
• Analyze and Act: Use customer data to uncover trends, proactively address risks, and identify opportunities for deeper engagement.
• Collaborate Across Teams: Work cross-functionally to ensure seamless integration with customers’ existing tech stacks, such as Salesforce, HubSpot, and 6sense.

What You’ll Need:

• Experience:
  • 3-5+ years of account management, customer success, or a similar client-facing role in a SaaS or technical environment.
  • Proven track record of managing high-value customer relationships and achieving retention and growth targets.
  • Experience with CRM tools like Salesforce and familiarity with sales tech ecosystems.
• Technical Acumen:
  • Strong data analysis skills and experience using data to guide decision-making.
  • Nice to have - Familiarity with tools like Looker, Tableau, or similar visualization platforms.
  • Nice to have - Knowledge of SQL is a plus.
• Exceptional Communication:
  • Strong written and verbal communication skills, with the ability to present complex concepts to diverse audiences.
• Proactive Mindset:
  • Thrives in a fast-paced, high-growth environment with a focus on delivering results.
  • Adept at problem-solving and eager to take initiative.
• Customer-Centric Approach:
  • Passionate about driving value for customers and fostering long-term relationships.

About this role:

The OTE range for this role is $150,000 - $225,000, with a target equity package and comprehensive benefits, including medical, dental, vision, and 401(k) options. This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.